Our Reviews

It was a relaxed experience and a professional one, too. Salesperson (Niko Moore) and sales manager (Henry) were attentive to my questions and circumstance throughout the process and Niko continues to support me learning about the vehicle post-purchase.

Everyone was helpful. They fixed the problems with my car quickly and professionally as they usually are. Please share my thanks with them. Thank you Eileen

Great service! Prompt attention & great communication.

My first visit with Ted Britt. Kamrin my service advisor was on point. I requested my first complimentary oil change be performed with Mobil 1 and told my advisor that if not covered, I would pay for the difference but Kamrin said there was no additional charge. I also have an issue with a side panel on driver side that has warped and seems to be not flushed and Kamrin said he would take pictures and inform me when the part comes in.

It was a very nice experience, very practical and wonderful attention.

Enjoy your approach to service, very friendly, very professional, always checking with any additional cost to be sure what we want completed at the time of the appointment. One of the best car dealership service department I have ever dealt with over my 40 plus years.

Excellent Service!!!

everything went great

My salesman Dre is very knowledgeable about the vehicle I was looking to purchase. He answered the questions I had and explained things very well. The purchasing process was quick and handled in a professional manner

Appreciate the honest advice

My vehicle was taken back as soon as I arrived, even though I was early. Customer service is always great with your staff!

Chris did a great job. Happy to have the C6 running again.

John and Will was very professional and courteous.

Best experience ever. Special thank to Niko, he made everything so much easier and was so professional. Paid attention to my needs and new exactly what I was looking for

The first time I brought my car in, they didn't have the part to complete the repair (a bad sensor.) They said they would call me when it came it. I waited a day. I never heard. I proactively called on the second day, and they said the part was in and they could schedule the repair. When I asked for a loaner car or a ride, they said neither was available. I ubered home. I ubered back to pick up the car, which was done on time. The lack of shuttle rides, the lack of parts calls made me feel that I wasn't that important to the service department desk. I feel like the actual work was excellent.

Prompt and excellent Service

Great

Excellent service l recommended this shop my truck is running well.

This was the second time in 3 weeks that I purchased a new truck from Ted Britt. The first truck was totaled less than 48 hours after I purchased it. As I told the salesman who was handling my purchase...."if I didn't trust that I was getting a great deal on a vehicle and treated well....I wouldn't have come back 3 weeks later to purchase another." There was no pressure to buy, and the salesman listen to my wants and took great care finding what I wanted.

I recently had the pleasure of working with Dre while purchasing my new vehicle, and I can’t recommend him enough! From start to finish, he went above and beyond to ensure I had the best experience possible. Dre’s communication skills are top-notch—he kept me informed every step of the way, answered all my questions promptly, and made sure I understood every detail of the process. His knowledge about the cars and financing options was truly impressive, and he took the time to help me find the perfect vehicle that met all my needs. What really stood out was his genuine dedication to customer satisfaction. He wasn’t just trying to make a sale—he truly cared about making sure I was happy with my decision. Dre made the whole experience smooth, stress-free, and even enjoyable! If you’re looking for a car salesman who is professional, knowledgeable, and truly goes the extra mile, Dre is the one to see. I’ll definitely be recommending him to family and friends. Thanks again, Dre!

Jorge talked me through what was going on with my car and how he could help. Found a warranty on my car that discounted how much I was charged. Remembered who I was when I had to come back multiple times. Checked in on me while I was waiting for my car to be finished.

Incredible customer service and sales team. They are fast, friendly and provided a very enjoyable car buying experience.

Niko was awesome. He answered all of the questions I had and worked with me to get all the paperwork done ahead of time so that picking up the vehicle only took 45 minutes. He even worked late to clean it up and took the time to help get me set up on OnStar/etc. 10/10 recommend.

dropped my husbands truck off with my husband on the 19th of Feb for a service appt for a recall to be fixed and had a couple questions about a non working touch screen for the stereo, gps system. My husband was very unhappy being charged $235 for a diagnostic fee when he already knew the problem. The diagnostic didn't do anything other than tell us what we already knew. There was no need for a diagnostic test to be done when all we needed was a price to get it fixed. We didn't get any diagnostic print out of what they did. Nothing was done. So when my husband left a review the Owner commented and told my husband to reach out to the dealership to see if they could make it right. Well my husband has called and tried to speak to Mark Faszcza multiple times and left multiple messages and no response. That's not very professional in our opinion and will be noted on the GM Survey as well. Not happy customer's. UPDATE: No we agreed to the recall being done not a diagnostic run. Since they did one where is the report we never got it. Because all they did was start the truck and push buttons and saw well yea it doesn't work. We will not be back sonce your team can't even call people back. You messed up bog time. We will refer all our clients to another dealership for work to be done.

Chris got us into service and pointed out a recall could take a bit longer besides the standard work and we were done and out as promised.

Jorge is outstanding. Great communication and customer service.

Friendly service team and very helpful!

I was denied a battery under the Ted Britt for Life program (TBFL) Under my TBFL from 2018 nowhere does it state that I have to have my vehicle serviced every 6 months. I only get my vehicle serviced at Ted Britt. Under TBFL you are entitled to 1 battery every 4 years as long as you have had your vehicle serviced at Ted Britt. My car is 7 years old and this is the first time I needed a battery based on the diagnostics that their mechanic performed. Not happy at all.

Had oil changed and tires rotated while I waited. Service was done speedily with no issues.

Quick and easy to schedule service on GMC App. Upon arrival, I was greeted by service personnel who quickly got my vehicle into the shop for routine maintenance while I waited. My vehicle maintenance was completed in less than an hour and I was quickly on my way.

The team was easy to work with. After a conversation, I moved to a different truck than I was originally looking at, but it was a good move.

We came to the Ted Britt Chevrolet several weeks ago to test drive an Equinox EV LT. CJ was very helpful in arranging for that. At that time, we were only exploring and weren't ready to make a buy decision. CJ followed up but did not nag us. After further research (including visiting and communicating with other dealers), we were ready to begin more serious negotiations on an Equinox EV RS model. So, we came back to Ted Britt late on Sunday, CJ's day off. John stepped up and explained what we needed to know about the car, and he provided the dealership's first offer. The next day, we came back and worked with CJ again to arrange a final test drive and to finalize price negotiations. CJ worked with his sales manager, Dave, to give an updated offer that we couldn't refuse. We were very comfortable during the negotiations because there were never any high-pressure sales tactics used by the dealership staff. To finalize the paperwork, we worked with Will, who was very knowledgeable about all the legal requirements. The dealership has invested in a large, computerized display touchscreen work desk - think of your office desk with the top being a touchscreen. This allowed us to clearly see all the enlarged "paperwork" right on the literal top of the desk, allowing us to electronically sign all of the documents without squinting to read the "fine print." Will was very willing to answer all our questions in the detail we needed. He was even able to issue a DMV registration and assign Virginia tags that evening. Apparently, not all dealerships issue tags on-the-spot; this was our first time experiencing that service. Since it was late, we decided to pick up the car the next day. There was one minor problem with the DMV paperwork. Will was off at training, so we worked with Tony. He took care of the problem quickly, and then we worked with CJ to introduce us to the car. Because we had another appointment and had limited time, we needed to rush off before we could learn everything about the car's features. We live within 2 miles of the dealership, so it is easy for us to return to get help with our questions - which we have done several times. Both John and CJ are great to work with, and have been quick to respond whenever we drop in. We recommend the entire staff at Ted Britt Chevrolet. They worked together as a team to make our car-buying experience as pleasant as could be! Craig & Rhonda Stutzman Herndon, VA

Not satisfied at all. I have to return the car because the error signal was still on. The staff did not check it. I had to come again. Waste of my time. Moreover, when I asked fora loaner car, the service rep flatly said there was no loaner available when there was one available at that time. . When I pointed out the loaner car which was parked there, then he said yes. This was very rude and unacceptable behavior on the part of the service rep.

Our service advisor, Kamryn, went above and beyond to help us sort out the coverage we had from our Extended Warranty policy, while also returning our car post-service in a timely and efficient manner.

beyond awful, now i know why you all have only a 2.3 star rating. First off, i went there for my “free” inspection. got failed, and they tried to bait and switch me a few times. one was to get my oil changed but i just got that done with you all the other day, and the tire rotation too! then they wanted to sell me the “original” headlights that came with the truck. i have those in my basement, its a new truck, why would i do that? they were dim yellow lights nearly impossible to see at night. and thats on a 2024, they should have come with LED. I didnt realize this until after i bought it. I upgraded to LED for over a grand ($) total. And, while i was there for my “Free” inspection, i was told it had a recall that no one told me about until i got there so the wait was that much longer. i had issues with service, right after i bought it, when the side/step rails were falling off. long story there. i will not go back unless something is under FREE warranty. it says, below, that i agree to let you post this, but i know you won’t, you will cherry pick the very few that may be happy with service.

It was nice to see, and deal with, a woman at the service desk.

Came in for a recall and a CEL. Unfortunately for me the CEL fix is expensive and the dealership also found a fair amount of concerns with the used Camaro I just bought, but I appreciate the way they communicated their findings to me and tried to educate me.

Heather did an excellent job keeping me up to date on the service of my vehicle. She was timely in her responses and provided me all the information I needed to ensure my claim was handled quickly.

The salesman was great. Very helpful, not pushy. Got me what I needed. Kept good contact with me after the purchase to help me with my questions. I'll definitely consider buying chevy again when my lease is up.

Excellent customer service. Jorge informed me of the status of my car service throughout the time I was there. He is a great service advisor!

Ted Britt dealership lied to me about my service plan when I bought my car, they told me that it covered everything that the service called for and it doesn't. It only paid for oil changes and tire rotation so I have been changing my filters after I found out that I was lied to by them. This visit I found out that I don't have Ted Britt for life anymore so I don't have to drive there for services any longer. (I have been going to Tedbritt since 1989) they have lost a longtime loyal customer from there service department. I have to add its no falt of the service department.

John was great!

I had a great experience with the dealership. The salesman we very friendly and helpful.

I purchased a 2025 Silverado 1500 LT Crew Cab with the 3.0 L Duramax diesel engine. This was my third consecutive Silverado purchase with Ted Britt Chevrolet, and the experience was just as good as on the previous occasions. Salesmen Dre and Saif were professional and pleasant and made my purchase and trade-in process smooth. Tony handled the financial transactions with equal professionalism and a pleasant manner. I'm very satisfied with my new truck and the purchase process.

Jorge Fores - service rep was outstanding in his communication and status of the repairs required for my vehicle. Jorge remained professional at all times in calls and emails for status of repairs and the anticipated time for the completion. In addition, he followed up after my repair was complete to ensure I was highly satisfied and there were no new issues.

They all were trying to get me my best deal

Great experience and so thankful a loaner car was available.

Jorge and his customer service is fantastic!! Great communication and level of detail. And Thank you to Lee my technician as well for always making sure my car safe and working well.

Terrible. The car I leased less than a week ago had the engine light on. This is the second time I had to drop it off to get fixed. The car is 2025. Brand new. THIS IS UNACCEPTABLE. I HAVE BEEN A LOYAL CUSTOMER FOR OVER 10 YEARS.

John Gordon was who helped me buy my brand new 2025 Chevrolet Trailblazer and we had a wonderful experience. He was very knowledgeable and answered all the questions I had. He was very clear on how he explained things. I am so happy with my purchase and couldn't be more thankful that he was the one who helped me!

I had very good experience whole staff was great

This was very convenient as I work in Reston VA. Service was fast and accurate.

Great experience- John was great!

Ted Britt was friendly and courteous and made buying two new vehicles this year a breeze

I was ready to buy, on a Sunday afternoon I got great service

Awesome experience.

Courteous, professional, and finished when promised. My new go to for my Buick’s needs.

Dom, our sales guy, was absolutely phenomenal!!!! Walked us through the vehicle. Finance team was on top of things and got us out in a little over 2 hours

The entire team at Ted Britt was very helpful. Maria did a fabulous job showing us the inventory. David and the managers like John did a great job on the deal and closing.

Once entering I was met by CJ one of the salesperson. He was very nice and informative about the car I was interested in, the Chevy Trak. It was so nice, (a breath of fresh air)to speak with one person who seemed to know all there is about a vehicle and purchasing and not have several people coming over adding info or repeating what he had already said, go back and forth and spend a lot of time. CJ was to the point while being polite, something you don’t see too often when walking into a car dealership. I would purchase from him over and over if needed. Thank you to your dealership and team.

My service writer was most helpful, and I am very pleased. My issues were resolved! I will continue to use TedBritt!

My spouse and I have bought 5 vehicles from Ted Britt Chevy/Ford and until recently have received stellar service from everyone from our favorite sale man, to our service advisers. However my most recent maintenance appointment confirmed that the quality and care has indeed taken a sharp dive. The day of my initial service, I made an appointment for service and state inspection for my Bolt EV at 1030. I was the only customer when I arrived, yet it took over 3 hours. Only one other person came in during that time, with an internal combustion vehicle and left at least 30 min before my car was done. My car failed the safety inspection, as expected, and repairs were completed at home. During the inspection, however, the technician stripped the threading on one of the lug nuts which caused the bolt to break when the tire was removed at home. Today after completing the additional repairs, I was told that it would be nearly $1150 for them to replace the part they broke and that I would fail the inspection again. This is an appalling cost for a part that can be purchased for less than $10 and could take a person with access to professional tools less than an hour to replace. The repairs completed at home saved me over $1200 in labor and took part of an afternoon without access to professional tools. If I can get the stud replaced before the 15 day window ends, it will be the last time I do business with Ted Britt.

In November 2022, I had outstanding delivery and purchasing service with David Dragelin and his team @ Ted Britt Chevrolet. I expected the same w/ my recent purchase and these expectations were met thanks to David and John Gordon.

Saif was the very friendly and courteous sales representative who met me at the front door last Thursday evening. He helped me through the sales process and got me into my new vehicle that night even though we were right up against closing time. I appreciated his efforts and hospitality.

I came in for my state vehicle safety inspection. While I was there, I had several questions about my vehicle and the service rep was very informative and helpful in providing me with valuable information on how to maintain my vehicle.

Heather was fantastic, she made the whole experience pleasant and easy. The tech working on my car did a fantastic job. Will use this dealership for my corvette from now on.

CJ was outstanding. I’ve bought dozens of new cars in my life and this was undoubtedly the best experience I ever had with sales and the car buying process with sales. CJ was point on with knowledge, communication and really professional.

My car had a remote starter system which was perfectly working for several months, I took my car for repair of for something totally unrelated to the remote starter system; they messed with it, couldn’t fix it and at the end they had to removed it and I had to pay for the extra work. They had my car for 4 days for a repair that’s usually done within one day.

Jorge did a great job and really appreciated him offering the dealership to provide a complimentary car wash.

I had a very good service visit. My car is old but in good condition thanks to my service advisor, Chris Thomas and the Service Department at Ted Britt Chevrolet. John

My sales rep was very nice, understanding, not pushy, and allowed me to take my time looking at the car.

Prompt, polite, knowledgeable! Thank you🙏

My salesman was John Gordon. He is punctual, outstanding communication and professional. He never once pressured me in any way. When I arrived at the dealership, I was greeted immediately. The Ted Britt Chevrolet team made me feel welcomed! Everyone was super nice and professional including the finance manager Tony Anzo, who I was grateful to have met. Tony did not brush me off but helped make this purchase affordable. If all finance Reps were like Tony, there would be so many more buyers! Will definitely be going back to Ted Britt as long as Tony and John are there. Both took their time and never once rushed me or took shortcuts. They answered ALL of my questions even if it was repetitive. The dealership was clean and I can see the employees respected each other's space. They were not snobs at all!! In conclusion, it was worth the drive to Virginia. So glad I went with Ted Britt Chevrolet!

Great experience More detail on each and every payment would have been the cherry on top

It was a pleasure to be helped by Heather, she is always kind and helpful and gives great advice. I should mention some time ago I called her to let her know about an issue with my car and even though she was on her way home, (it was after hours) she turned around and came back to Ted Britt's car workshop to help me as much as she could. She is great asset for Ted Britt.

It was nice

Great and prompt service.

I was greeted quickly and the service was done well, but it took more time than in the past.

Car is still not drivable

Very good

Excellent customer service! Jason and Dre are very professional and went above and beyond to assist me 😊

Thank you Ted Britt for a job well done!

Heather Hoshall was my service rep and she was great. My experience getting my truck worked on was so much better than the last time.

Chris is a good service advisor

My kind of dealership and sales man no pressure aim to please Thank you

As usual Heather was very helpful and knowledgeable, she gave me good advice and made my visit very pleasant.

I informed the attendant to do a 60 K maintenance on my vehicle, but I informed her to give me a price before work start. The attendant, Heather did not call and inform me just did the work..

Jorge was incredibly professional and kind.

five stars would’ve been awarded except effect a wrong part was ordered and it took a week longer because of that

Smooth buying experience from test drive to final pricing and contract execution.

My salesman, Mas Hill was fantastic to work with and made choosing the car a real pleasure. Negotiating the deal with his sales manager, Angel, wasn't as smooth. To begin with, the sales tax was grossly miscalculated, and when I pointed that out, he initially argued with me, despite it being obviously way off. Eventually we got to where we needed to be, but my previous new car negotiations have certainly been smoother. Then I was passed off to Tony, the finance manager. I told him very clearly that I just wanted to pay cash. He still persisted in trying to ram financing down my throat. It was painful. Had I known in advance that this experience awaited me, I would have gone to another dealer. The experience really tainted what was otherwise a good transaction. This kind of approach never works with me. I just shut turn off and get very irritated. I wasn't feeling my best that day or I would have gotten much more assertive in shutting this down.

Arrived at 6:15 pm. Keys not provided to cashier. I had to get sales manager to find the keys. Service tech messy and got grease on factory Lazer mats. Overall, not impressed with your service for a simple oil change and tire rotation.

There is not a warm inviting feeling like you actually appreciate your customers returning for service, people are short with responses, I felt like I was inconveniencing him, more interested in telling me what couldn’t be done than giving me options. HOW ABOUT SMILE FOR YOUR CUSTOMERS that actually goes a long way, if you are so miserable that you bring that energy to work maybe you should find something that makes you happy. I was interested in buying another vehicle but I am certain it will not be from Ted Britt of Sterling

Employees were very nice. Service was fast and I like that they started on time.

Kamrin did an excellent job helping get both cars serviced and inspected in one day. additionally, he contacted Ted Britt Ford to ensure my Honda was processed correctly. I appreciate the extra effort. Thanks

Dre is an exceptional salesman that worked hard to make and keep the sale. He is worth every penny. He’s a good kind man.

Had a great Experience CJ did a great job scheduling a time and date that best suited us, the car was ready to be test driven once we got there, he let us drive in it alone with our baby in the car. Overall very please with Him and also the financial Team they were amazing a pulling string for the car to come home with us!

It started on time. They clarified what needed to be done. I was finished in 1 an 1/2 hour. I was kept informed on my computer regularly z

Prompt service and good recommendations on a Saturday morning, even though my online appointment wasn’t in the system.

The girl at the front desk was very helpful with a few questions I had.

Friendly, courteous sales representatives.

Kazim and the team always work magic

Wonderful experience all around

Very disappointing. Problem wasn't fixed. Felt that problem wasn't fully looked into from the invoice and customer service interactions. I asked for special details about what was checked and what wasn't checked and was given the impression that that would be emailed or provided but was never sent. They said the did check and upgrade all the modules software. I think they did it so a little credit however I'm not really sure since that was part the details I requested. If I had to sum it up I feel the quality of the service match the quality of the Cruze.

Pleasant to work with kept me updated with everything that was going on

I had an appointment on a Thursday at 1000 for a coolant leak, it didn’t get looked at until the following week on Tuesday or Wednesday… The mechanic did get it fixed quality after diagnosis and when the part arrived. Unfortunately the vehicle ended up back in the shop 5 days later for a transmission issue… It is at a GMC dealer in Winchester.

Deal was smooth for the most part. Will was great. Salesman made no mention whatsoever that an EV didn’t come with a charge cable and when asked how he expected me to be able to charge the vehicle laughed it off and told me at a charging station. Which would be fine if I didn’t live in WV and the only charging station within 20 miles of me wasn’t a Tesla charger which requires an adapter they also don’t have. Even a heads up at purchase would have allowed me to order or negotiate the price of a 3rd party cable into the deal since I’m reliant on trickle charging til a lvl 2 is installed in my garage at the end of the month. The call from the sales manager Angel was an absolute joke, couldn’t even admit that the salesman should tell me there was no cable. No apology whatsoever. Experience started great but definitely will not be back.

The experience with ordering the vehicle was great Niko and Angel were wonderful. However when I took my vehicle to get the windows tinted and the front of the truck clear coated is when things went south. I ordered color matched fender flares from Tedd Britt to be installed on the vehicle prior to me picking it up. Niko had sent me a picture of the truck and I noticed that the fender flares were not color matched. Niko and Angel apologized and said your right they were supposed to be and that they would take care of it. When I picked my truck up on June 28 I had noticed some issues with the paint on the passenger side rear fender wells. We pointed it out to and Angel agreed something was not right and I would bring it back for them to fix it on July 10. I left the dealership and drove the truck straight to the company that was going to tint the windows and put clear coating on the front and hood to help protect it against stone chips. I received a phone call from the company on Tuesday July 1 giving me an update on the vehicle. At this time they informed me that it would could an additional 200.00 because they had to clay bar and buff the area because the area was covered in black over spray. They started to inspect the rest of the vehicle and found the entire truck including the windows were covered in black over spray from when they colored matched the fender flares. I immediately contacted Niko and Angel to inform them of the absolute horrible job that was done when they color matched the fender flares. Both Niko and Angel apologized and agreed that Tedd Britt needed to make this right. The company I am using for the tint I have used on all me vehicles, so I asked them what needed to be done to fix the issue and if they were able to do it. They stated they could fix it, the entire truck would need to be clay barred, buffed and additional clear coating on the put on top. They agreed to send Niko, Angel and myself a quote for this. Angel agreed and said let’s get a quote and go from there to see if we would use them or if they would find someone else to do it. After having the night to truly process this and calm down from being extremely angry, I am not comfortable with anyone but this company fixing this issue. Tedd Britt needs to pay for this to be corrected by this company. We spent 72,000 dollars on this vehicle, this is not an issue that I should have to deal with. I realize this is not Niko or Angels fault directly. However this is a direct reflection on the Tedd Britt dealership. If you have any questions you may reach out to me directly at ****.

Continued outstanding service. The issue was resolved to my complete satisfaction.

extraordinarily polite sales team

We stopped in the Sterling Dealership to "look" at the Chevy Trax. Mentally, we have been observing car sales ads and cars driving on the road, of all makes for the last 4 months. I ran into a satisfied Chevy Trax owner in a parking lot and talked to her about her Trax. She couldn't say enough about how satisfied she was. My wife has had multiple surgeries, joint related, but with a replaced hip and a shoulder that needs replacing, it was very difficult getting up into my small Toyota Tacoma without help. Our last new car purchase was 8 years ago. The Trax was roomy, easy to get into and out of, she liked the look of the car and the wheels! We didn't get a "loaded" package, but what was standard on the vehicle was more than enough bells and whistles for us seniors. John Gordon, the salesperson, was very helpful in helping us make a final decision.

MARK THE SERVICE MANAGER IS THER BEST

Number 1

Friendly sales people

very quick service

Mas was great helping us navigate the buying process. Explained the car features well and accommodated us to a tee!

My advisor Mr KAMRIN EATON, he didn’t tell me the cost before hand and did it anyway secondly he even didn’t discuss about the type of parts he going to use, after the job done I learned there were four different types I could choose. So I not happy the way he treated me.

It was a great experience

My preferred Service Advisor is Kamrin Eaton. The only problem I encouncountered was minor, I hit the Preferred Advisor italics but was unsuccessful. No worries, because I knew I would walk in and be greeted warmly by Kamrin. He took all the necessary information and my additional concerns with no problem. I noticed while we carried on a spirited conversation about the game we both love "Lacrosse", he never stoppped writing and it was flawless when I signed it. It's obvious to me speaking to Kamrin, that not only does he focus & care about his job and career opportunites w/Ted Britt Chevrolet, he genuinely cares about his customers. You have a quality SA with Kamrin!

The staff provided excellent customer service! This is a great place to buy a vehicle of any kind. Thanks

I feel like you took advantage of my son. I made the appt for an oil change ($59.99) and state inspection (free), yet was charged for a minor service which wasn't needed for a total of $209. Rip off. Shameful and you should refund the extra $150. Keane Bell

It was great! My salesman CJ was excellent his sales manager too good care of my wife and myself, and Will in finance made the sales smooth.

Exceptional experience. My salesperson Dre was top notch and very attentive. I've known Jason the GM for a few years now and would tell him what I was looking to purchase. Well, last weekend I was driving by and a truck in the lot caught my eye. I stopped in the next day and the ball was rolling. If it weren't for me living 1.5 hrs away, we would have closed the deal sooner, but we wrapped it up 3 days later. Great customer service. A no games type dealership.

I was told fixing my car will take one day, it took 5 days. Did not even bother to call me and inform me of delay

I have been a long time customer of Ted Britt Chevrolet and continue to come back for all service on both my Corvette and Silverado. This most recent service was for my Corvette and Jorge Flores continues to be the best service advisors with whom I have every worked. He makes scheduling quick and easy and always takes the best care of my Corvette when its there.

This dealership has terrible service. This is the 5th time we have been over quoted for work. We took our car to another mechanic who found many items that were quoted were not in fact broke. This is terrible for a customer who has now bought 4 cars from this same dealership. The service team does not even come close to our experience with the sales team. This is not what I expect from a GM certified service center. I have only bought GM cars my entire life and very disappointed this is the closest GM service center to where I live.

I made an appointment with my service advisor, Heather Hoshall about a week in advance, she told me what day/time to bring my new 24 Chevy Tahoe in for it's first service. I did as told and was greeted warmly and told it shouldn't take long. It wasn't long, maybe an hour +/-. I received a text message saying it was ready. The vehicle was clean and everything was taken care of. I'm happy with my vehicle and the servioce I received at Ted Britt Chevrolet.

The mechanics I am sure are just fine—the vehicle is working, but my service advisor needs better communications skills and a pleasant demeanor to work in a customer service role in your dealership.

I had my first service on my new 2025 Silverado 1500. I've been a long-time customer of Ted Britt Chevrolet, and they continue to take good care of me and my truck. My service appointment (oil change/tire rotation) started on time and finished in less time than expected.

The wait was a little longer than expected since I had an appointment, but overall the service was good. Went in for an oil change and state inspection, but ended up getting 2 other things done. The Service Advisor, Kamrin, was very professional and provided great service. Will definitely schedule service again with Kamrin.

Service writter delay in calling when had questions , no resolution to problem other than let's try a module if that don't work we try something else because no body knows what wrong even GM

Chris was able to get all the work done my C8 and it's running better than ever

This was the best car buying experience we have ever had, hands down. Niko and Chris listens to and worked with us, and we could not be more satisfied with our putchase

Great

This was a wonderful experience and the Sterling staff was amazingly helpful and very nice. My sales guy, Dre, was great. He was very patient and worked with me to help ensure my car buying experience a positive one. I will be recommending friends and family to this dealership. Thank you all.

I was promptly checked in and as always, excellent customer service!

Fast and easy

Help full from Jorge Flores

Sales team was good, and John was especially helpful as we shopped for a new car. However, we experienced the finance (loan) department representative to be shady, not fully answering our questions, trying to rush us, and condescending.

Like always above and beyond Kamrin was very helpful

John Gordon and the sales team members (Will, Tammy, etc.) were extraordinarily friendly, professional, and efficient, making the purchase of my Silverado HD one of the easiest transactions I have ever made. Their efficient utilization of online documentation for out-of-state purchasers is second to none. John even offered to give my wife and I a ride from the airport when I flew in to pick up the truck! I would recommend Ted Britt Chevrolet without hesitation.

Was able to get my service done and VA safety inspection too. It did not take long and the team greeted me well.

“Hi, I wanted to follow up on the quote I requested for replacement tires. I haven’t received it yet, and I’m also disappointed that I couldn’t use my points when I paid electronically. I’d appreciate a clear update and a resolution.”

Chris Thomas was so helpful and they took care of the service in 1 day with replacing the tires.

Job well done.

The service experience at Ted Britt is always top quality. The staff is always friendly and clearly explain any issues with my car.

Heather was grest

SO BEST

Thanks for rotating tires on my Chev Equinox ev. I would like to know what the other 27 points of service are. They don't appear to be written anywhere except that there are 27 of them.

Heather was awesome very informative and the tech was spot in with diagnostics

Dear GM Team - Early morning Sunday, August 17, 2025, my husband and I stopped by the Ted Britt Sterling, VA dealership to take a look at available 2025 Chevrolet Trax models I had been interested in for over a year. I had exhaustively looked at many used cars online and had started to consider purchasing new instead.The day before I had visited the Tysons Koons Toyota dealership but was informed that the model I wanted, 2025 Corolla LE, would be in stock and available in two weeks. It was very early at the Ted Britt that Sunday morning and my husband and I were very surprised when a very helpful George Tindall approached us and extended his help even the dealership had not yet opened. He gave us the information we needed as to availability, models, trims, etc. and gave us his business card before we left. Less than a week later, I purchased a 2025 Trax LT from Ted Britt which happened due to without George Tindall’s and his professional, smart and kind guidance.

Everything about the dealership experience was excellent. Rolando was especially helpful with getting the type of car I needed

Easy process. Loaner was a huge asset to me for my work schedule

We have purchased multiple vehicles from Ted Britt Chevrolet based on the relationships that have been developed. We have noticed a positive change at the customer service level, in the service department. Our Service Advisor, Kamrin Eaton is an excellent example of "customer first" with realistic projections when our vehicle's service will be completed. Our Sales Consultant is John Gordon III. I"ve worked in the automotive industry the majority of my career, in every area overall. John is tied for first with one other Sales Consultants. His name is Shawn Stanley and he works for West Herr Chevrolet, Buffalo, NY. Tony Anzo was our Finance Manager on our Equinox EV. Again, based on my wide experience as a customer in the automotive world & employee, Tony was lights out. He covered everything we indicated was a concern to us. His ability to find rebates we qualified for was like something I've ever seen in my 28 years associated with the automotive industry. We felt like the price of the protection we were receiving was an amazing value. Don't waste your time and energy drivng all over The DMV looking for "The Best Deal", and to be treated right! Just Go See The "A Team" at Ted Britt Chevrolet! They know what "Customers for Life " means. Thx TB

Efficient service, professional and high-tech communication, and fair rate for work. I wanted a key duplication but the total charge was unreasonable, otherwise good overall experience.

Always great service

Outstanding work.

Bad service really bad communication

I had a problem with the particulat filter in my truck and you fixed it under warranty plus the 2 recalls. Thanks

See if I still have an open ticket for service which I was never called back to resolve

GOOD

The appointment schedule started on time. The service was well done.

Jorge always provides outstanding customer service.

The experience was excellent. The person who helped us explained everything very well. We felt very comfortable talking to him. He explained every detail about the car. The person who did the paperwork for us was also very kind and explained everything to us step by step.

Everyone was so nice and helpful. Made the process super easy. Would deal with you all again

The vehicle and sales person (Nikolas Moore) were ready when we arrived. Niko was very pleasant and knowledgeable.

Love the vehicle, but left in my new truck feeling like I got shortchanged, like the dealership gave me one last jab before I drove away. After doing all the paperwork and walking across the showroom to meet the salesman Guner, grab the keys, and drive off, I was given 1 key fob. I said "awesome, can you get me the other key?" Guner - "No, we got it from auction with only 1 key, you only get one key." My immediate thought was "what?" When did this become a thing or acceptable? I've never heard of buying a car from a new car dealer and only getting one key, I have always gotten 2 keys, especially after spending $60,000. Guner said "well, we did not talk about this yesterday when we made the deal, you did not ask if it came with 2 keys." Really? Am I supposed to ask if it comes with a spare tire and wiper blades also? I again requested 2 key fobs from Guner. After speaking with his sales manager Steve Pons, Guner said "my manager said there is no money left in the deal, if you want a 2nd key, we can do it here right now, but its approximately $611.00. Guner provided an printed Ted Britt Chevrolet estimate, $319.03 for parts and $292.00 labor to program the key fob. Guner also provided the contact information for a locksmith who could "do it cheaper." Disappointed, I thought about it and told Guner I would pay for the part if the dealership would provide the labor to program it a no cost. Guner said "No, we can't do that, that is a different department, there is no way to do that, you have to pay the full amount." Feeling uncomfortable and at a loss, I asked that Guner speak with his manager again to try and at least meet me half way. Guner returned with my check in his hand and advised that I can drive away with 1 key fob, or he could return my purchase check. I would hope that someone at GM and/or Ted Britt realizes this is a terrible way to end what should be an exciting experience. Crazy how far customer the customer experience declined from what it used to be. Very disappointing.

Requested to have repairs done by a certain time because I was starting work and they kindly fulfilled my request in plenty time.

For the dealership: Mas Hill and Dre Chinkeefatt were courteous and provided comprehensive responses to my questions regarding the characteristics and functionalities of the 2026 Chevrolet Traverse, a vehicle I eventually purchased from them. Equally, Will Allen delivered informative overviews of all financing documents prior to signature. For Chevrolet: Please send me hardcopy owner's manuals free of charge for a 2026 Chevrolet Traverse, a mandatory component of any vehicle purchase. Having just dropped over $50,000 on this vehicle, it's the least a safety-driven automotive company can provide a customer with over 40 years of driving experience who relies on them for maintenance and emergencies. Without them, my safety is compromised as I no viable Plan B should I lose power in the vehicle. Requests for such to my dealership have gone unanswered to date. Thank you.

Personable and helpful staff Kept to the schedule, which was much appreciated Everything clearly explained and written out for my approval Workmanship and price as expected

Well, at the services department Mrs Heather Hoshall, was very nice with me and helped me with everything I was needed for my two cars. Great customer service and she know what she is doing. Thanks Heather🙏

A little disappointed from day one with the communication and the lack of transparency regarding what was happening. My truck was in your hands from 8/11/25 until recently, when it was finished and picked up on 9/26/25. At no stage did anyone call me to update on the progress. I had to call several times for this myself. When I received text messages and called, I was told that these were only partial updates on parts deliveries, not work. Lastly, when I finally got it back, I hadn't even driven it a few miles, and the check engine light came on again. At this point, with the customer service and the back and forth with the vehicle, and then picking it up, I am still having issues - I am just taking it to another place to get fixed.

Job well done.

There was a noise coming for the my truck but the agent said he can’t hear it which is kind of wired and I didn’t even got the inspection results out any recommendations on what needs to be done next out of there is any thing needed

Very good

Dre was very helpful without being smothering. He made purchasing my new vehicle very pleasant. The entire experience was so much nicer than I remember from many, many years ago.

I was tired and stressed and made mistakes in my negotiation efforts love my truck very happy with it. Wish I could’ve negotiated my price better than it is what it is.

Chris did a great Job the whole service team was great.

Horrible they are liars. They are unscrupulous people when they sold me my car and then to watch a girl of 50 years of age for a whole week look like death warned over from the sickness that she’s dealing with begging them to unwind the deal to give me my old car back is absolutely asinineno compassion, no integrity. I would never refer anybody to the dealership ever.

Rolando was very professional, kind and patient with our requests to look at vehicles. He answered all of our questions. He created us with a smile and gave is information on the vehicles we wanted to look at. I am also in sales and marketing and Rolanda was amazing in every way. Thank you

My Salesman Dre was very straight forward and forthcoming. No games

Overall great

I believe this dealership always attempt to oversell me every time I take my car in for repairs.

Made an appointment for an issue that was already diagnosed by mechanic. Was pretty much dismissed when explained the issue upon check in being told that that issue never really exists and they are sure it is something else. Waited three days to hear back before the car was even looked at. Then another two before they confirmed the mechanic diagnoses. Was given estimate and signed off on the repairs, Leak to right rear of moon roof. Was told there would be additional expense if the glass broke while replacing….why would I have to pay for that? On the 7th day I got a loaner because I was told it may be a few more days. Got a email at 5:24 the same evening saying it was ready for pick up, but they closed at 6. Received several emails calls and messages the following day to come pick up the car. I got there before 6 but the person who worked on my car was not there, I paid and left very disappointed. Sent a text to my representative: Jorge. A bit peeved at the moment. When I went to pick up the Traverse, there was still plastic all over the chair and paper on the floor. It also looked like water sprayed on the inside of the doors as there were water marks. The headliner is 3 times as stained as when I dropped it off, which means now I need to clean it to make sure it still isn't leaking. Not how I expected to get it back after it being with the dealership for 7 days and paying $1600.

Ted Britt Chevrolet service department in Sterling is a great place to go for car service. I have been going there quite awhile. My service advisor, Chris Thomas, is very friendly and knowledgeable. I trust his advice. I was driven home and then back again when my car was ready. My driver was very friendly and courteous. I enjoyed talking with him.

Great

Dave Dragelin is my close friend. He picked out the Trax and Patricia loved it. We drove 300 miles from Carolina because we knew Dave. John was our sales associate. He was the best; enthusiastic and knowledgeable. The finance manager explained the many additional options available and his excellent.

Good services 👍

I always have a great experience at this dealership

Masame Hill did an excellent job in assisting me with my recent purchase of a 2026 Equinox RS-I want to give him an A+++++ for all of his efforts to satisfy my requirements for this purchase. However I have a ding in the A pillar that was overlooked when the vehicle was being detailed. I reached out to Ted Britt Chevrolet for a resolution and the manager said that there is no profit margin on this transaction and he already bent over backwards to assist me and would not make the PDR repairs for my new vehicle.***( Unfortunately Angel said there is nothing else we can do driving it from va to ohio that dent would be noticed you saw the Equinox before you left the dealership There is no profit margin in this deal we bend back wards taking the tag bracket off all season cargo mats etc) ***Text from Ted Britt Sales Manager-Angel Gammons- I have an appointment at Chevrolet service-the "check engine" light is on with less than 500 miles on the vehicle!!

Everyone was fantastic

The repair was ok. I think Ted Britt's TBL is misleading in that it's very hard to get loaner even when you have a morning appointment. And, appointment times are somewhat meaningless in that you really never know when your car/truck will be worked on so waiting is often not an option.

Very good

I was very satisfied with my service advisor, Chris Thomas. However, I'm very unhappy with Chevy for not having a solution to the ongoing camera issue. Front and rear cameras are a common feature on all new vehicles, and very beneficial from a safety perspective.

I went in for an oil change and was quoted a tentative price for the service, and it turned out to be lower than expected. The staff was courteous and very professional. I enjoy coming to this location for my car needs.

Christopher Thomas and the mechanics did an amazing job, very friendly and my overall experience was great, highly recommended.

I brought my Bolt in and was told it might take a couple of days to get a look (fine with that) ' but Chris and the service department over delivered and had the car ready in less than a day!

Miss haider is very professional team member.

My service agent, Jorge is fantastic. Great communicator, calm, knowledgeable. Just great.

Left car at service center for more than a week after authorizing work to be performed and it was not completed. Asked for updates day after day and was told each time that the car would be ready "tomorrow".

We bought two cars in September from Ted Britt. We were given exceptional service.

I am a repeat customer and I am always very pleased with the service I receive from Ted Britt Chevrolet! From the moment I stepped through the door to the Service Department, was greeted by Jorge Flores, relaxed in a very nice waiting area, and departed with no delays, everything was FIRST CLASS! Dre Chinkeefadtt, who was the salesman who helped me through the buying experience nearly 3 years ago, even took time to say hello and ask how everything was going. Ted Britt has a winning team and even though I pass by several Chevrolet dealerships on my 25-mile drive to Stirling, VA, I feel the drive is very worthwhile. Thank you Ted Britt Chevrolet!

Very good purchasing process.

Very helpful No pressure Professional

My service was done properly and on time.

The service tech moved my sunvisor for some reason which i dont understand why and left big grease spot on it. I called on my way home and spoke with Heather and sent her the picture

First of all, your hourly rate for a mechanic is outrageous. I was charged $235.00 to be told my radio is bad, which I don't believe. I bought my HHR at Ted Britt, but I won't be coming back!

Heather was wonderful and her team did a great job. They even finished earlier then there estimated completion time.

prompt, friendly service.

The entire experience was easy and efficient. From making the appointment on the app, receiving text and email confirmation and reminders, service from Heather at the desk, and service of the truck, all was easy and well done.

I am very grateful to you because you are always willing to help.

I was looking for a Certified Pre-Owned Yukon that would fit my budget and a dealership that made me feel like family. I found that at Ted Britt Chevrolet.

Super efficient and so pleasant to do business with.

I was treated very well while waiting for my vehicle. Jorge was very helpful and made sure I was aware of my Chevrolet points. And it saved me $90.00 and my oil change was $13.00🤗

Had an efficient and satisfactory experience trading in my prior Chevy truck purchased at this location for a new truck. Great sales staff. I also use them for periodic maintenance and have enjoyed my experiences with the service department as well.

Jorge Flores was excellent, He greeted me before I even got out of my truck. Also kept me informed throughout the process.

Good service

So when I was in for my oil change it was suggested for new tires and transmission flush which I scheduled it 2 weeks later but the pricing changed from the original price on my bill . Transmission flush price listed on invoice# CTCS844280 was $309.69 but I was charged $384.80 my service advisor Heather did get $200 charge removed and she is always helpful but I believe I was still charged to much. I paid $1514.04 and used $168.06 GM rewards So total paid was $1682.10. My total should have been $1432.64 plus tax. I would appreciate if someone would really review this and get back to me.

Chris in service worked my vehicle in to replace the tire pressure monitors in the rear tires even with a short mechanic staff and got my Equinox back to me before the holiday. Thanks!

Our Traverse had a recall, Heather confirmed that the parts needed were shipped and arrived prior to our appointment. Heather kept me informed. Our vehicle was done early / on time. Easy check in and check out. Car returned in good shape. Overall great service visit.

First class dealership!! Everyone was knowledgeable and friendly. Cannot wait to buy another vehicle in October/November of 26.

Walked in for my 9:00 a m. Appointment and the service advisor I always use called in sick. But I was quickly acknowledged by Jorge. He handled my service appointment seamlessly. Very friendly and professional.

Setting up the appoitment was easy. The service advisor (Heather), greeted me with a smile, took my keys and I was there about an hour for my 15,000 mile check up and oil and tire change. I keeped getting noticed on my phone during the whole experience. Waithg area was clean as well as the whole building. The service bar had hot coffeee available. Really nice, I enjoyed my time there.

Easy dropoff & pickup. Done on time.

Front desk staff working Hard to make $$$.

I am very appreciative of Jorge and his excellent customer service. Great asset to Ted Britt Chevrolet!

I arrived on time but it took 90 minutes until car was ready. No problems, just basic maintenance & tire rotation

Very nice on time

Rolando hernandez and daniel lee was very friendly, approachable and knowledgable. Every questions i asked was answered knowledgeably. Quick to response. Every detail from the vehicle was showed and explained. Overall experienced 10/10 . Will defienitely recommend this dealership and staff . And will contact them again in future purchased.

I had an excellent overall experience at this dealership. From start to finish, the customer service was outstanding. The salesman was knowledgeable, patient, and truly focused on helping me find the right vehicle. The finance manager explained everything clearly and made the process smooth and stress-free. The sales manager was also very professional and helpful. I’m extremely happy with my new vehicle and would highly recommend this dealership to anyone looking for a great buying experience.

Satisfied

I feel like the people at this dealer give me a great services because they care about my needs and help out all the way through the process of my new Traverse. I am very happy with my car and I will recommend friends and family to come here for their new or used vehicles.

The recall was done in a very timely manner, and my service rep. was most responsive.

I came to the dealer for oil change; it was done very fast and us usual Heather was extremely helpful and professional.

Everyone was really friendly & helpful & Maria Byrd was very friendly & helpful. Very happy about my purchase.

Chris was very rude when trying to find out about my car . Telling me to be there 2.5 hours early to do a simple oil change was told it would be done shortly and they had yhr attitude of well wr don't carry about your day it takes what it takes. Never mentioned the time yhey told be to be there was check in time . With this I ha e to let them see my truck every 6 months tha at minimum to maintain the warranty thru ted britt never plan on taking it back to ted britt cheverolet I will try the ford dealer were I brought it from to see if they are any better .

The experience I got buying my second car was as always amazing. Great Customer Service, great experience and I was taken care of my needs satisfactory.

Everything went well

Heather did a fantastic job! I appreciated the updates and communication.

When I called to see if the inventory was available, I spoke to a very professional salesman who eventually sold us the truck. We were driving over 2 hours to the dealership and our salesman, Mas Hill contacted me before, during and after our visit. He greeted us immediately upon arrival, the truck was parked in front of the dealership, he was organized and a true professional to work with. All of the staff are professionals and it made the experience wonderful.

The entire staff from management, sales, finance, service were there for me from start to finish. A+ crew. 2nd vehicle purchase within a year from Ted Britt Chevy. Highly recommend.

I had an overall positive experience getting my car serviced at this dealership. Both the service associate Brandon and the gentleman who drove me back to my residence (so that I did not have to wait at the dealership) were very professional, polite, and pleasant.

Service advisor was friendly and addressed any questions I had. It was easy to make an appointment online. Service was quick.

Ted Britt handled the oil change and tire rotation very rapidly. As far as I know everything was done correctly. The people that I dealt with were very pleasant and knowledgeable. Altogether a good experience. I highly recommend this dealership.

Heather did an amazing job scheduling my service, then remaining in contact with me throughout the day. She’s a true professional.